🎧 Read your last 30 days of calls. Every recording was transcribed and stored, but only ever reached the Calls sheet. This carries the complete transcript of every call and voicemail — including what was said after a transfer to Dana — into the customer's Inbox thread, with a link to the audio. Safe to run twice; it never double-posts. Does 60 at a time.

🧹 Old duplicate transcript rows? Calls carried home in an earlier format printed the whole conversation twice. This hides those rows — nothing is deleted, and Unhide puts them all back.

🔁 Call missing its beginning? The live feed used to cut long calls at 24 turns; the recording has all of it. This lays the full conversation into the thread, grouped into proper turns. One call per press, nothing deleted, Undo puts it back.

🔔 Phone alerts (Pushover). Calls, texts, leads and voicemails buzz your phone the moment they land — no carrier, nothing A2P can block. Someone asking to speak with you repeats until you tap it, even on silent. Add one Script Property named PUSHOVER with the value userkey:apptoken (a colon between them), then test.

Names + FL certification numbers that appear on application records.

Block whole days or just hours for any tech. The calendar wears the block, and Aggie will never book that tech into it — jobs overflow to the next tech in the pool instead.

🏁 Route start locations

📨 Carrier registration (A2P 10DLC)

Until the carriers approve the company's registration, Twilio may not carry a customer text (error 30034) and the Twilio number is only a dead fallback behind the relay. The day Twilio says approved, flip this: texts ride Twilio when the relay is down, and her alerts to your cell stop bouncing.

If everything else fails, callers hear THIS instead of “application error” — it lives on Twilio’s servers, so it works even if Google is down. Paste the TwiML Bin URL (starts with https://handler.twilio.com/). Saving re-wires the number automatically.

⏳ checking the server… (v29.7: if this line never changes, the loader never ran — screenshot it and that IS the diagnosis)

Google’s server occasionally slams the door on a webhook (a “502”) and a caller hears an error. With the proxy saved, every webhook rides through Twilio’s side first, and door-slams are retried silently before the caller notices. Paste the Function URL (https://….twil.io/voice). Saving re-wires the number in the same tap. Type CLEAR to remove.

⏳ checking the server…

The backend's pulse — when each background job last ran, how long it took, how big the data has grown, and the latest errors. When anything feels slow or frozen, screenshot THIS.

Within ~2 minutes of every finished call, a deterministic safety sweep reads the transcript for promises, cancellations, and bookings-without-records — red obligations in near-real-time, no AI judgment. Sale/lead judgment belongs to Aggie’s morning review (her clock-in, one mind, her memory) — verdicts land on the 🏭 desk’s call list. No machine ever creates a lead, client, or work order at any dial position; “Answer + her bookings” means exactly that — HER bookings, earned on the 🪜 ladder. Below is the sweep’s activity log.